+385 99 665 1561 karmela@zagrebfoodtours.com

Frequently Asked Questions

About Booking, Pricing and Cancellation

How do I book a tour?

Choose the tour you want to book where we detail the tour. Select date/time of your tour and “BOOK YOUR EXPERINECE” to finish the booking process. After your booking is complete, we will send you an automatic e-mail confirmation.
If you have any questions before booking, feel free to contact us via e-mail: karmela@zagrebfoodtours.com or phone us at +385 99 6651 561.

Do I have to purchase tickets in advance?

Tickets for all tours must be purchased in advance. Capacities are highly limited due to the size of the facilities we will visit. To buy tickets, please go to our booking page and choose a date that works for you.

What’s your cancellation policy?

Zagreb Food Tours can be cancelled at least 7 day(s) in advance of the scheduled food tour and then there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled food tour, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
Due to our logistics and the arrangements we have with the venues we visit on our tours, we are unable to offer refunds on shorter notice. In order to issue a refund on tours cancelled up to 6 days in advance, cancellation must be made via e-mail.

I would like to take your tour, but it is already fully booked. Is there a way I can do the tour?

If the date you requested is not available, please do not hesitate to e-mail us and we can see if there is anything we can do. We cannot promise, but we will try our best to sort something out for you.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

About Food Tour

Where is the meeting point?

The meeting point is in front of the Tourist Information Centre at Ban Jelačić Square 11.

Is the tour suitable for children?

The longer tour takes about 4-5 hours and involves a lot of standing. Some children/ages have a limited attention span that might be challenged by our story and food/wine tasting. We ask that parents, who know their children best, use their own judgment when deciding on if the tour is appropriate for their children.

Is there a lot of walking?

To join our Food Tour, you must wear comfortable shoes. There will be around 1-2 hours walking total depending of the tour, but it’s not too difficult. There’s at least three stops, where we will sit. Also it would be great to take a bottle of water with you to prevent dehydration, especially on sunny days and high temperatures.

How many people max are on this tour?

We take 6-8 people maximum, depends of the tour you choose.

How much food is served on the food tour?

All the delicious food and wine/drinks are included. We organize the tours so that, at the end of the 4.5-5 hours tour, most guests leave feeling comfortably full. For most, dinner afterwards is not necessary.

I don't drink alcohol. Can I book your tour anyway?

Sure! Just inform our guide before the tour starts. During the tasting you can select another beverage you like! The same applies for children under 18.

Where does your food come from?

We work with small shops in Zagreb. The food and drink we taste is top-quality, fresh and local. We try to present Croatian gastronomy through our food tours.