+385 99 665 1561 karmela@zagrebfoodtours.com

Terms and conditions

Zagreb Food Tours is a trading name and registered trademark of Karmela Karlović
Karmela Karlović is registred at City Office for Economy, labour and entrepreneurship, Zagreb under ID number: 006345


Booking Terms: Online Reservations can only be made with a valid credit card or PayPal account. Your credit card will be charged immediately when making the reservation. On your credit card statement it will show as Zagreb Food Tours/Karmela Karlović.

Cancellation Policy: Zagreb Food Tours can be cancelled at least 7 day(s) in advance of the scheduled food tour and then there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled food tour, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

Due to our logistics and the arrangements we have with the venues we visit on our tours, we are unable to offer refunds on shorter notice. In order to issue a refund on tours cancelled up to 6 days in advance, cancellation must be made via email. If you are running late for your tour, be sure to call us so we can forward the message to your guide. No shows are treated as last-minute cancellations and are non-refundable. Walks are held rain or shine, and in the case of inclement weather, there may be some variations made. When we may be forced to cancel a tour due to weather conditions or other circumstances, your ticket will be refunded in full.

Minimum participants: please note that we conduct the tours with a minumum of 2 people. If the minimum is not met, we may cancel the tour and give alternative days to attend and/or refund the tickets.

Checking in: During automated purchase process through our booking system, you must review all booking details. We check in attendees: Hand the printed voucher or show voucher on your phone to the guide (Karmela Karlović).

Arriving late: Please note that tour guides are not allowed to wait for guests arriving late. Please make sure to make the necessary arrangements to arrive at least 5 minutes prior to the tour. We are on a tight schedule with all the venues we visit.

Weather Conditions: We conduct tours rain or shine. You are advised to carry an umbrella and dress appropriately for weather conditions. If the tour started, and in the event of severe bad weather (showers, lightning), your tour guide will suspend the tour at his/her discretion. If tour was suspended, you will be reimbursed for partial or full price of ticket depending on the time the tour was suspended. If the tour is suspended at the beginning of the tour, you will receive full payment. If tour guide did not suspend the tour but you do not want to continue with the tour due to rain, you will not get reimbursed for the ticket(s). You are responsible for yourself and your own safety.

Zagreb Food Tours is not responsible for the foods or beverages consumed on its tours. Zagreb Food Tours acts solely as an guide arranging tours, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organization or person engaged in rendering service, or by the act of default of any restaurant or shop or its employees.

Limitations of liability statement: By virtue of purchasing tickets for and/or participating in the food/wine tasting (walking tours) offered by the Zagreb Food Tours, and in consideration of being allowed to purchase said tickets and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, you understand, acknowledge, represent, warrant and agree as follows, with the knowledge that the Zagreb Food Tours will rely on same:

A. You desire to participate in the food/wine tours offered by Karmela Karlović (the “Tours”);

B. You are in good health and suffer from no minor or serious physical or mental injury, illness or disability that would make you especially susceptible to injury or disability while performing any activity organized by Zagreb Food Tours;

C. You fully comprehend and accept all of the risks associated with your participation in the Tours including, without limitation, exposure to unfavorable weather conditions, food sickness, injuries (e.g., without limitation, those arising out of self-inflicted accidents or mishaps, other participants, automobiles, pedestrians and the like) and death;

D. You grant to Zagreb Food Tours the irrevocable, sub-licensable right and authority to use your name, likeness, photograph and/or picture for any and all commercial or non-commercial purposes now known or later developed in perpetuity throughout the universe without further obligation or compensation to you;

E. Your participation in the Tours is at your own sole risk. You, on behalf of yourself and/or any person or entity claiming through or on your behalf, hereby forever and unconditionally release and discharge Karmela Karlović (present and former employees, owners, officers, members, managers, partners, contractors, insurers, representatives) from any and all claims, actions, damages, liabilities, losses, costs and expenses in any way arising out of, or resulting from, your participation in the Tours, including, without limitation, any and all claims, actions, and liabilities for death, injury, loss or damage to you, to anyone else, or to any property, regardless of whether or not such injury, loss or damage was caused by the negligence or willful conduct of Karmela Karlović;

Right to Distribute Media: You agree to grant Karmela Karlović an irrevocable royalty-free worldwide license to use photos and videos taken on its food tours in which you may appear. Karmela Karlović has the right to reproduce, distribute, broadcast, exhibit, edit, digitize or in any other way use the Material by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the Material into its website, catalogs, books, brochures, magazines or any other publications, or any informational, commercial, promotional or advertising material (henceforth known collectively as the “Works”). You agree that Karmela Karlović is and shall be the exclusive owner of all title, rights and interest in the Material and the Works, including copyright thereof.